The policy of refund if you cancel an order

  You may cancel your order, carried out in the online shop DomMonet.ru no later than 48 hours after its conclusion.

 Time ordering is fixed at the time of sending notification "Ordering Information" on the e-mail client and manager e-store.
 You may cancel your order until payment in choosing prepaid. In case of cancellation after payment, if he had not yet been sent to you, we will refund the full amount minus the money needed to refund (bank commission, etc.).

 If you choose COD, you assume the obligation to receive goods ordered by paying postage. In the case of unjustified refusal to purchase the goods, you will be responsible for damages incurred by us on the execution order in accordance with st.484 Civil Code, under which MUST receive your order. In case of failure in the voluntary reimbursement of our mailing costs (shipping, returns parcel), our lawyers will be sued to collect from you the cost of shipping, make a refund, the cost of legal fees, collecting profits. In addition, we will be forced to leave this case, information on resources, which mark the debtors. The so-called black list of unfair buyers that will lead to the fact that stores will not you let your goods for shipping costs.

Do not forget that in addition to the Law on Consumer Protection, there are laws that protect the sellers!

Politics in the unjustified refusal of the goods

  You can return the new (unopened, not unpacked) products from a canceled order, but not later than 14 days after they were received by you. Goods must be returned in their original undamaged packaging. When undue return of goods delivery expenses are paid by the customer.

 

Return policy appropriate quality

According to ZoZPP st.26.1. You may refuse to receive goods of good quality during 14 days of delivery, provided that presentation and consumer properties of goods as well as in the original undamaged packaging.
Upon cancellation of the goods we refund the full amount of money, except the cost of shipping returned goods and resources necessary to implement the refund (bank commission, etc.). Refunds will be made either in cash representative online store, or postal order.

 

Policy replacement or refund of goods of inadequate quality

In the case of sale of goods of improper quality you may require replacement for the similar goods or other goods of the same amount of money, or money back. Refunds will be made either in cash representative online store, or postal order.
If the claim is proved and found to send us the faulty goods or goods with non-ordered characteristics and parameters (the other article, equipment, etc.), we replace the product and / or refund all costs associated with shipping the goods at your expense.
However, if the package during shipment has been damaged, Please send your claim to the person to deliver. These cases are discussed and dealt with us in private.


In addition, the online store shall refund the payment to the client in the following cases:
• in the case of inability to fulfill its obligation to deliver the ordered and paid for the goods or the provision of the ordered and paid for services;
• in the event of a significant excess of a predetermined date of delivery (on request);
• in failing to replace defective or rejected goods (does not apply to information products, books, services).
Refunds shall be made within two weeks after receiving a written request from the client, or after receiving information about the impossibility of fulfilling the order paid by the client.

We wish you a pleasant shopping experience!